Shipping policy

At Lunora Home, we're committed to providing you with beautiful products and the convenience of free shipping. As a dropshipping business that works with a network of trusted suppliers, our shipping process differs slightly from that of a traditional store. Here's what you need to know about how we get your order to you.

Free Shipping Australia Wide

We are pleased to offer free shipping on all orders delivered anywhere in Australia.

How We Ship

To ensure a wide variety of quality products, we ship items directly from our suppliers to you. This means that if your order contains multiple items, they may be shipped from different locations and could arrive on separate days and in different packages.

Shipping Times

The delivery time for your order can vary depending on the specific items and the supplier. While we strive to provide accurate estimates, please note that shipping times are not guaranteed. We appreciate your patience as we work to ensure your items are delivered to you safely.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking code. If your order includes multiple items that are shipped separately, you will receive a tracking code for each package. This allows you to monitor the progress of each shipment.

Delivery and Responsibility

Once your package has been successfully delivered, responsibility for the accuracy and safety of the items transfers to you. We recommend inspecting your order as soon as it arrives. If you receive an item that is faulty or damaged, please refer to our return policy for instructions on how to proceed.