FAQs

  1. Where do your products ship from, and how long does delivery take?

    Our products are shipped directly from our international suppliers. Standard delivery to Australian addresses usually takes 10–20 business days, depending on the supplier’s location and Australian customs processing times.

  2. How can I track my order?

    Once your order is dispatched, you’ll receive an email with tracking information, allowing you to follow your package’s journey until it arrives.

  3. Why does my order arrive in multiple parcels?

    We work with a range of suppliers, so items in one order may be shipped separately and arrive at different times. Each parcel will have tracking for your convenience.

  4. Do I need to pay customs duties or import taxes?

    Occasionally, international shipments may be subject to customs duties or import taxes when entering Australia. These responsibilities are the customer's and depend on the order value and product type.

  5. What payment methods are accepted?

    We accept major credit/debit cards, PayPal, and buy-now-pay-later options like Afterpay, ensuring a safe and convenient shopping experience.

  6. What is your return and exchange policy?

    Most items can be returned within 7 days of receipt, provided they are unused and in original packaging. Please contact our team for a return authorisation and instructions.

  7. What if my items are damaged or have missing parts?

    If your order arrives damaged or with missing components, please contact us within seven days of delivery, along with photos if possible, so we can arrange a replacement or refund promptly.

  8. Can I change or cancel my order after placing it?

    We process orders promptly. Please contact us as soon as possible if you need to make changes or cancel; once the item is shipped, changes or cancellations may not be possible.

  9. Are your home decor products suitable for Australian standards?

    We carefully select suppliers whose products meet stringent quality and safety standards. If you have specific concerns about product usability or safety, please check product descriptions or reach out to our support team.

  10. How do I contact customer support?

    You can reach our friendly support team via email or the contact form on our website. We aim to respond within one business day to resolve any issues or answer your questions